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6.1 Payment of Shared Web Hosting Fees: Customer agrees to pay the fees set out in the Online Plan selected by it, and such other charges and fees as may properly be incurred by it under this Agreement, including without limitation:
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Charges for excess data, traffic, bandwidth and/or power usage by Customer; and
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Additional license fees charged to HostForLIFE under software licenses where fees are calculated by reference to usage or number of certainly services used.
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6.2 Usage Charges
: Where applicable, Usage Charges for Bandwidth are measured by the billing data collection devices that measure data traffic at the HostForLIFE router interface at the edge of the HostForLIFE network, and are calculated according to the Plan selected by Customer. In the event of a billing dispute, Customer acknowledges and agrees that it will accept these data traffic records as accurate and final records of the data traffic to which they relate.
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6.3 Payment of Domain Names Fees
: HostForLIFE will notify Customer of fees for registration and/or renewal of domain names. Under ICANN policies Registrars are not permitted to solicit nor pay fees on behalf of Customers for renewal of Domain names. It is Customer’s sole responsibility, on receiving a notice for renewal of a Domain name, to promptly pay all fees for renewal or risk loss of the Domain name. HostForLIFE does not accepts liability for any failure, for any reason whatsoever, to renew a Domain name on a timely basis
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6.4 Delays in Payment of Domain Name Fees
: HostForLIFE cannot take action to register or renew Domain names until in each instance it has received payment for the particular service. Customers must allow 3 business days to elapse after making payment and issuing instructions to HostForLIFE to register or renew a Domain name before HostForLIFE is able to process the application or renewal. HostForLIFE does not accepts liability for failure to register or renew a Domain name through delays of Customer in making payments and/or arising out of administrative delays, acts or omissions of Customers or third parties or out of automated systems failures.
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6.5 Refund of Initial Fees: Customer is solely responsible for selecting the Online Plan appropriate to its requirements. Once a Plan has been ordered, HostForLIFE will not issue a refund of the initial payment of fees unless:
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Customer makes a request for a full refund within 24 hours of the initial payment of fees; or
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Customer makes a request a cancellation within 30 days of the initial payment of fees (please note that the one-time Setup Fee, Addon fees, domain name fees and any miscellanous fees are non-refundable); or
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HostForLIFE has not irrevocably committed itself to expenses associated with the supply of services, including without limitation ordering of domain names and activation of services covered by the Online Plan selected by Customer
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6.6 Invoices: HostForLIFE will issue and post invoices on the Control Panel in accordance with its billing cycle, as from time to time notified to Customer:
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For fixed or recurring charges, in advance
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For variable charges including Usage Charges and excess Usage Charges, in arrears
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Otherwise as notified by HostForLIFE from time to time
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6.7 Billing Periods
: HostForLIFE will use its best endeavours to bill all charges for the relevant billing period in the invoice relating to that period. Where charges relating to that billing period arise for any reason after the invoice is issued, including without limitation late notification of a Supplier of billing errors, HostForLIFE may include such charges on a later invoice.
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6.8 Payment Authorities
: Customer hereby authorizes HostForLIFE to debit all fees under any invoices rendered by it under this Agreement, as the Customer chooses, to its nominated Bank Account or to Customer’s nominated credit card and all subsequent renewals of that credit card.
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6.9 Provisioning of Services: HostForLIFE will provision services constituting the Plan selected by Customer within the following time frames:
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Domain Name services: within 24 hours of receipt of payment, provided however that:
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Payment for renewal must be received at least 72 hours before the expiration of the current registration; and
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If Customer has NOT been notified by HotForLIFE of registration or renewal of a Domain Name within 72 hours, Customer must promptly notify HostForLIFE. Failure to notify HostForLIFE on a timely basis may result in loss of the domain name;
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Instant Applications: these applications are normally provisioned on average within 1 hour of receipt of payment, though external factors can sometimes cause delays of an hour or more. Instant Applications are those products and services designated on the Website as “Instant” and include SharePoint Services, Web Hosting, Windows VPS, Application Vault and sub-applications and Site Builder;
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All other Applications/services: within 3 business days, depending on the particular services
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6.10 Account Activation: HostForLIFE will forward details, including UserID and password, for activating services covered by the Online Plan selected by Customer to the contacts specified by Customer when registering so that Customer can activate the account within 24 hours of placing its order, subject to:
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Payment for that Plan having been received and cleared in full
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No other accounts of Customer being outstanding
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The domain name nominated by Customer being a valid, currently registered domain name; and
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HostForLIFE being satisfied in its sole discretion that Customer will use the services selected by it in accordance with its Acceptable Use Policy
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6.11 Account Maintenance Fee
: where Customer’s authority to HostForLIFE to debit invoiced fees and charges against a nominated bank Account, debit card or credit card expires or is otherwise terminated, HostForLIFE may charge, and Customer agrees to pay, an account maintenance fee of €5.00 on each monthly or quarterly invoice rendered by HostForLIFE to Customer, including, where Customer has multiple services, on each invoice rendered for each of those services
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6.12 Downgrade Fee
: where Customer requests a change to the specifications for its Services which results in lower monthly fees, and HostForLIFE agrees to such request, HostForLIFE may charge Customer a Downgrade Fee of €25.00.
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6.13 Credit Information
: The Customer hereby agrees and consents to HostForLIFE acquiring a credit report from any credit reporting agency containing personal information (as well as information concerning commercial creditworthiness and activities) for purpose of assessment by HostForLIFE of an application for credit (whether commercial or private) or for the collection of payments which are overdue. The Customer also agrees and consents to HostForLIFE reporting information to any credit reporting agency that the Customer is in default of the trading terms of this Agreement or that it has handed over collection of the Customer’s account to a collection agency
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6.14 Account Cancellation
: Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must raise the support ticket or contact HostForLIFE Customer Service Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. UK Time. HostForLIFE customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service
Cancellation requests must be received by HostForLIFE a minimum of thirty (30) days prior to the end of your Billing cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your billing cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by HostForLIFE. HostForLIFE is unable to cancel your account effective for a future date. HostForLIFE will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact HostForLIFE as soon as possible.
HostForLIFE does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to HostForLIFE services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. HostForLIFE reserves the right to cancel any account, at any time, without notice, for any reason HostForLIFE considers appropriate
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6.15 30-Day Money Back Guarantee
: Each of HostForLIFE shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; change of mind; and overage fees. Additionally, if your website/application does not run properly on our server, you will be entitled to a part-refund if and only if the problem is from our server. If your site cannot run properly due to several reasons such as web deployment issue, coding issue, licensing issue or whatever reasons that are not sourced from our server, you are not entitled to any refund.
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6.16 Refund Policy
: Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. If you register for our Half-Yearly or Yearly Plan and you make a cancellation request within the first 30 days, you will be charged €15.00 one-time setup fee. If you cancel the account on the first 30 days, you cannot be categorised under our Half-Yearly and Yearly Plan customer anymore. The refund will be provided, minus €15.00 one-time setup fee
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